Gifted Shelving

By: Gustav Hoiland

Dec 12 2013

Category: architecture, Retail

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Aperture:f/16
Focal Length:24mm
ISO:100
Shutter:8 sec
Camera:Canon EOS 5D Mark III
Both Sides

So much better than a bank branch, this bustling gift shop. Harvard Square is like a sponge that sucks up national banks into its primest of prime storefronts. Large bank waiting areas sit empty, devoid of life, as the great masses of tourists, students, and world travelers (both the jetsetters and the homeless) swirl around the sidewalks, whorling in a consumptive frenzy. But the banks… I don’t remember the last time I walked into a bank.

It has been a week of bureaucratic/choiceless frustration. The internet quit. Pooped out. The only way I end conversations with Comcast are “Thanks, works great now” or “hmm, can you help me cancel my service then?” And then they apply a $5.99 convenience fee to my account. You cannot cancel your Comcast account online. You must call, and they will charge you $5.99 for the privilege of speaking them to cancel. And very possibly another $5.99 when you call to inquire as to why they’ve billed you for another month of service, weeks after you cancelled.

MA Health Connector, the state health exchange: logs you out due to inactivity (while you’re using the site), refuses to load pages and then says the site is under maintenance, stalls and tells you there’s a system error, tells you your request cannot be fulfilled… I’m trying to give you $2436, trying desperately to just give you my money for a service that you offer. And your website is preventing me from doing this.

Month of frustration.

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